SHIPPING
All De Petra creations are hand made jewelry to order, please allow 5-10 days for order fulfillment. Each piece of jewelry is 100 % hand made in America. De Petra Creations features handmade jewelry using semi-precious and precious minerals, gem stones, hand hammered brass, the finest leather, gold fill silver and other common jewelry materials.
US CLIENTS:
We use USPS PRIORITY FLAT RATE SERVICE USPS . The fee is flat for shipping/handling and includes Delivery Confirmation, for US domestic shipping. Whole sale orders may take up to 2-3 weeks to complete, or any special volume order, or special gems to take time to arrive to us. No tracking available.
FedEx shipping is available for the continental US. When your items are ready to ship, they are shipped via FedEx Standard and includes delivery tracking.
INTERNATIONAL CLIENTS:
We are able to ship internationally via UPS Worldwide Express. All orders ship from the US. Any import duties and taxes are charged when the parcel reaches the destination country, and these charges must be paid by the recipient. We have no control over these charges as customs policies vary from country to country, and if you have questions related to customs charges please contact your local customs office.
Please note: this may not include customs/VAT charges as I am unable to calculate the charges in my shopping cart. This shipment method does not provide delivery tracking.
Note: We may change the fees accordingly with the postal companies charges. We do not charge any processing or packaging fees.
SHIPPING POLICY
Web orders are made-to-order. Orders can take up to 2 weeks depending on available parts and the level of labor intensity for the purchased item/s.
EXPEDITED SHIPPING
We are able to offer the following expedited shipping options:
UPS 2nd Day
UPS Next Day Air
If you would like to arrange an alternative delivery service, please call us on 713-296-9606 or email us at depetra@depetra.com and we will be happy to assist you with this.
RETURNS
Due are nature of our product we don’t accept returns. All the pieces are unique, hand made in America there is not equal to other, some changes may be perceived with the pictures showed in the website, we use raw materials in our creations. If there is a seize issue we will replace the item with the desire seize, or we can make a store credit if you return you product in lees than 5 days of receiving the product. Any concerns please write to info @depetra.com
